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FAQ

We make of quality our mainstay. Each of the teas offered by us have been selected with the aim of providing the best possible experience. Our offer is the result of aa careful exploration and personal research.

On all of the Italian and European territory shipments will take from 3 to 5 working days. Each order will have a tracking code that you can use to track the package.

Due to the continuous variation of our offer it can happen that some teas are removed.

But please, let us know about your interest in tea and we will take it into  consideration for future selections. Write to the contact form below or directly to sogno.sinensis@gmail.com 

No problem, the Gong Fu Cha set is useful, but not essential to taste a good tea.

Try using a teapot and pour in a smaller amount of water, always in relation to the tea leaves, and then pour the liquid into a glass or cup, from which it can then be shared in smaller cups or consumed.

Since it is possible to choose only one quantity for each tea, if you need to divide it into different packages, perhaps to make a gift, simply write it in the order notes and we will pack it according to your instructions.

For any question

Returns policy

Non-Faulty Returns:
If for any reason you change your mind about a product then we will accept returns requested within 14
days of receipt of the products and we will give you a refund. There are some important conditions:
– The product has to be unopened, unused and undamaged to qualify.
– The product must be returned before we can issue any refunds.
– The price of the return postage is paid by the client.
– The refund given will be for the price paid for the product and does not include shipping.
Faulty Returns:
If you receive a product which you think is faulty or develops a fault within 60 days of purchase then please
e-mail us immediately. We will issue you with a replacement or refund with the following conditions:
– The product fault must be reported within 60 days of receipt of the product.
– The fault or damage will be verified by us before issuing any refunds. We may ask for photographs for
verification.
– If we require the product returned then we will pay for the return shipping.
– We will either replace with free shipping or refund the amount paid for the product plus the shipping
charge for the product. Please be aware that if the product was sent with other items the shipping refund
will be proportional.
Incorrect Orders:
If we mistakenly send you the wrong product then please e-mail us within 14 days and we will dispatch the
correct product immediately with free shipping. If we require a return of the incorrect product then we will
pay for the return shipping.

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